Bob Davoli

Bob Davoli, Managing Director at Sigma Partners, joined the firm in 1995 and has 25 years of experience in the high technology industry. His ability to identify and motivate innovative founding teams has been an essential ingredient of his investment success. Bob regularly leverages his deep operational experience and technology intellect to support the firm’s portfolio companies.

Prior to Sigma Partners, Bob was President & CEO of Epoch Systems, the leading vendor of client-server data management software products. He sold the firm in 1993 to EMC for $141 million. Previously, he was the Founder, President and CEO of SQL Solutions, a leading purveyor of services and tools for the relational database market. Bob sold SQL Solutions to Sybase for stock eventually worth over $100 million. Bob served as an executive officer of Sybase for over two years.

In recent years, Bob has appeared three times on the Forbes’ Midas list, a ranking of top venture capitalists. He also appeared on the cover of Business Week in a features story describing how VCs thrive through good and tough times.

Rich Erickson

Rich Erickson, a Venture Partner at Updata Partners, brings over 20 years of experience in public and private application development and systems integration companies.

Rich started his career in the early 1980's with one of the TCP/IP Internet network pioneers, Excelan, where he participated in the company's growth, IPO and ultimate sale to Novell. From 1987 until 1997, he was one of two principals of Digital Network Associates (DNA), a private network and systems integrator. Under Mr. Erickson's guidance, DNA grew from start-up to almost $20M in revenues when it was sold to United States Office Products in 1997. At USOP he subsequently played a key role in the acquisition, divestiture, and integration of numerous technology services businesses.

In late 1999 he joined iXL, an Internet application consulting firm, where he became Senior Vice President of US Operations. During his tenure at iXL, Mr. Erickson headed the restructuring of a 2000+ employee organization, the public to public company merger integration of iXL with Scient in 2001, and the divestiture and sale of several operating business units.

Most recently Mr. Erickson was President and CEO of AlphaNet Solutions Inc., a publicly-held IT outsourcing company that was also an Updata Partners portfolio company. In less than two years he drove the turn around, restructuring and ultimate sale to Ciber (CBR-NYSE) in June of 2003.

Jack Freker

Jack is president and chief operating officer of Zenta. He is responsible for worldwide operations and business development. Zenta is a leading provider of knowledge and business process outsourcing and related services.

Mr. Freker brings more than 25 years of business leadership experience in a variety of industries. He spent the first portion of his career in the consumer goods industry, working with companies such as Procter & Gamble, Welch's, and Bristol Myers Squibb. In 1992, Freker joined Convergys, a major outsourcing, consulting, and software solutions provider, where he served in a variety of roles including senior vice president of marketing/sales, group president, executive vice president and as president of the Customer Management Group, the firm's largest operating unit, with over 60,000 employees and more than $1.6 billion in revenue. After driving record global expansion, including significant growth in India and the Philippines, Freker left Convergys in 2005 to become CEO of Boston-based Oblicore, Inc., a global enterprise software company, where he increased global bookings more than 60% and generated a four-fold improvement in U.S. revenues.

He also serves as a board member of several private and public firms including Vercuity, a leader in telecom expense management, Interactions, an early stage automated self service solution and with Nuance (NUAN:Nasdaq), a publicly traded global leader in speech recognition.

Mr. Freker is a graduate of Princeton University and The Executive Management program at Dartmouth’s Tuck School of Business. He is a member of the Young Presidents Organization (YPO), the Princeton University Schools Committee and has chaired the Princeton University Annual Giving Campaign.

Michael Cloran

As CEO and founder of Interactions, Michael’s vision and leadership help drive the strategic direction of the company and its service.

After starting his career at Andersen Consulting (now Accenture) in 1990, Michael left to become an independent consultant to Boehringer Mannheim, IBM, Aerotraining, Quant Trading and, eventually Accenture itself. In 1995 he co-founded EnterAct, a successful Chicagoland Internet service provider. EnterAct was sold in 1999 to 21st Century Telecom Group where Michael simultaneously assumed the roles of President, Business Services Group (EnterAct) and VP of Sales and Service. When 21st Century was bought by RCN, Michael assumed the role of Senior Vice President for Product Management and Development at RCN in Princeton, NJ. Recognizing great untapped technical and process improvement possibilities in these customer service intensive businesses led to the key insights behind the radical approach of the Interactions service.

Jim Dreher

Jim serves as President of Interactions and as a board member. He joined Interactions in 2004 and is responsible for Interactions day-to-day business operations and all client delivery.

He started his career working in sales and consulting in the then cutting edge personal computer field. In 1995 Jim joined Michael to help launch EnterAct by taking on the VP, Operations role. At EnterAct Jim handled a variety of operations, including the call center, sales & marketing, billing, and human resources. After the acquisition by 21st Century, Jim assumed the role of VP, Product Management for the combined company. He then took on the VP, Billing & Revenue Assurance role for the combined company, where he managed the transition of the ISP Billing & OSS to RCN. At RCN, Jim held VP level positions in Internet Product Management, Revenue Assurance, and Process Engineering. All of which involved building new teams to tackle the challenges facing the company. In his last role at RCN as VP, Process Engineering, Jim architected strategies to improve processes both in the field and in the 600 seat call center.