Mike Iacobucci, President & Chief Executive Officer

Mike brings 30 years of technology industry leadership experience to Interactions, Inc. As president and CEO, Iacobucci is primarily responsible for shaping the company's core business goals, overseeing execution of its growth strategies, operational and technology leadership and go to market initiatives.

With a strong mix of strategic, operational and financial experience, Iacobucci leads Interactions through the complex business issues facing fast-moving, high-growth technology/managed service companies. His proven success helping companies turn industry trends and evolving customer needs into competitive advantage is a valuable asset to the company. Prior to joining Interactions, Iacobucci was CEO of Idiom Technologies, a developer of enterprise level translation automation technology, servicing fortune 1,000 corporations which was acquired in 2008 by SDL Enterprise LTD a publically traded company. While at Idiom he was responsible for defining the company’s core business goals and strategies and driving the execution. Prior to his role at Idiom, he was an executive in residence with Sigma Partners where he held a number of executive positions for a variety of technology companies. Prior to his role at Sigma, he was a founder of Books24x7.com, a provider of web-based digital, technical and business reference content acquired by SkillSoft. While at Books24x7, he played a lead role in the development of innovative electronic publishing strategies. He was also a key member of the team that drove the execution of the company's successful sales, customer relationship and partner programs. Iacobucci has also held senior management positions with Phoenix Technologies Ltd. and Cullinet Software.

Jim Dreher, EVP of Operations

Jim has worked in the technology arena for 20 years. Jim joined Interactions in 2004 and is responsible for Interactions day-to-day business operations.

He started his career working in sales and consulting in the then cutting edge personal computer field. In 1995 Jim joined Michael to help launch EnterAct by taking on the VP, Operations role. At EnterAct Jim handled a variety of operations, including the call center, sales & marketing, billing, and human resources. After EnterAct’s acquisition by 21st Century, Jim assumed the role of VP, Product Management for the combined company. He then took on the VP, Billing & Revenue Assurance role for the combined company, where he managed the transition of the ISP Billing & OSS to RCN. At RCN, Jim held VP level positions in Internet Product Management, Revenue Assurance, and Process Engineering. These roles called for him to build new teams to tackle the challenges facing the company. In his last role at RCN as VP, Process Engineering, Jim architected strategies to improve processes both in the field and in the 600 seat call center.

Phil Gray, EVP of Sales and Service

Phil Gray is responsible for the sales, marketing, and services team at Interactions. Phil is a successful startup executive with extensive experience in speech and call center technologies. His accomplishments include founding and leading Versay, a speech applications company. He also drove many of the speech industry's earliest deployments as a sales executive at Nuance. In addition, as a Vice President at eLoyalty, he helped launch the industry's first speech analytics continuous improvement service. Phil has degree in business from Michigan State University.

Kurt Crowley, VP of Technology

Kurt provides oversight and strategic direction for all aspects of Interactions' innovative technology and its service delivery. Kurt's responsibilities include managing the company's technology roadmap, ensuring the highest levels of service quality and reliability, and directing Interaction's impressive technical staff.

With a lengthy and distinguished background in software engineering, operations and management, Kurt brings experience from a number of industries, including Healthcare, Banking, Insurance, Government, Education, and Consulting. Kurt has led many large-scale technology projects and initiatives, in the private, public, and non-profit sectors. Prior to joining Interactions, Kurt was Director of Development for a national, government systems integrator and consulting firm.

Kurt holds Psychology and Computer Science degrees from Indiana University and is a certified Project Management Professional (PMI).

Jim Lawson, General Counsel

Jim is responsible for representing the legal interests of Interactions and ensuring compliance by Interactions and its affiliates of applicable legal and regulatory requirements.

Prior to joining Interactions in 2006, Jim was a partner in the Washington, DC office of the law firm McDermott, Will & Emery, LLP. During his 10-year law practice Jim represented Fortune 500 companies and growing businesses in both litigation and counseling capacities with respect to a wide range of legal matters. Jim has appeared before state and federal courts and has a record of accomplishment representing clients in complex regulatory filings, petitions, conciliation agreements and related negotiations involving federal, state and local authorities. Jim has negotiated sub-specialty areas of multi-million and billion dollar corporate transactions, including employment, employee benefits and tax matters, and has advised corporate boards of directors regarding fiduciary considerations and corporate governance.