Michael Cloran, CEO

As founder of Interactions, Michael’s vision and leadership help drive the strategic direction of the company and its service.

After starting his career at Andersen Consulting (now Accenture) in 1990, Michael went on to become an independent consultant to Boehringer Mannheim, IBM, Aerotraining, Quant Trading and, eventually Accenture itself. In 1995 he co-founded EnterAct, a successful Chicagoland Internet service provider. EnterAct was sold in 1999 to 21st Century Telecom Group where Michael simultaneously assumed the roles of President, Business Services Group (EnterAct) and VP of Sales and Service. When 21st Century was bought by RCN, Michael assumed the role of Senior Vice President for Product Management and Development at RCN in Princeton, NJ. Realizing the great untapped technical and process improvement possibilities in these customer service intensive businesses led to the key insights behind the radical approach of the Interactions service.

Jim Dreher, President

Jim has worked in the technology arena for 20 years. Jim joined Interactions in 2004 and is responsible for Interactions day-to-day business operations and all client delivery.

He started his career working in sales and consulting in the then cutting edge personal computer field. In 1995 Jim joined Michael to help launch EnterAct by taking on the VP, Operations role. At EnterAct Jim handled a variety of operations, including the call center, sales & marketing, billing, and human resources. After EnterAct’s acquisition by 21st Century, Jim assumed the role of VP, Product Management for the combined company. He then took on the VP, Billing & Revenue Assurance role for the combined company, where he managed the transition of the ISP Billing & OSS to RCN. At RCN, Jim held VP level positions in Internet Product Management, Revenue Assurance, and Process Engineering. These roles called for him to build new teams to tackle the challenges facing the company. In his last role at RCN as VP, Process Engineering, Jim architected strategies to improve processes both in the field and in the 600 seat call center.

Tracy Snell, CTO

Tracy is responsible for the company’s technical vision and leads all aspects of Interactions technology development. Tracy has served in this role since 2004.

Tracy started his career as a programmer in the mid-eighties developing custom software for robotics and vision systems. From there he created some of the flight scheduling systems still used today in the airline industry by utilizing artificial intelligence routines. Through the early and mid-nineties as a consultant, architect and lead developer, Tracy assisted such companies as IBM, HBOC, Aerotraining and BellSouth. Working with BellSouth, Tracy led the development of several components of their customer care and provisioning systems. In 1995 Tracy co-founded Enteract with Michael Cloran and helped develop the successful Chicagoland Internet service provider. After the sale of Enteract to 21st Century and then 21st Century to RCN, Tracy performed the duties of Chief Technology Offer for Unbound Communications, a new company formed by VTech and RCN. From 2001 until taking the role of CTO at Interactions, Tracy focused his energies as a private investor and board member of several companies.

Neil Miller, CFO

Neil guides strategic financial decisions along with financial planning and reporting for Interactions. He brings over 20 years of financial, operations, sales and marketing executive management experience to Interactions, having served in senior management positions in private and public companies ranging from $2 million to $2 billion in revenues. Neal has significant experience in software, telecommunications and subscriber based services.

Prior to joining TechCFO, Neal has served as CFO at publicly held companies American Software Inc., Syntellect Inc. and Cypress Communications Inc., and in a senior financial management position with Tandem Computers. His early stage experience includes venture backed CES International where he prepared the company for an IPO and raised nearly $20 million in venture capital, and Agentis Software, where he currently serves as a Director, and CFO. Neal also serves on the advisory board of MaxRecall Technologies, an early stage, privately held provider of integrated document management solutions.

Neal’s spans of responsibility as a CFO have included all financial, administrative, legal, human resources, IT and internal systems development functions. He has extensive experience directing the implementation of back office solutions, both packaged and custom developed solutions. In addition to his financial expertise, Neal also served as Division President of Syntellect Interactive Services, the $10 million revenue hosted IVR services division of Syntellect Inc. where he was responsible for sales, marketing, product development and customer care and as an Account Executive, selling enterprise software solutions at American Software.

Neal is a CPA and began his career with KPMG.

Phil Gray, EVP of Sales and Service

Phil Gray is responsible for the sales, marketing, and services team at Interactions. Phil is a successful startup executive with extensive experience in speech and call center technologies. His accomplishments include founding and leading Versay, a speech applications company. He also drove many of the speech industry's earliest deployments as a sales executive at Nuance. In addition, as a Vice President at eLoyalty, he helped launch the industry's first speech analytics continuous improvement service. Phil has degree in business from Michigan State University.

Kurt Crowley, PMP, VP of Engineering

Kurt provides oversight and strategic direction for all aspects of Engineering and Quality Assurance at Interactions. Kurt's responsibilities include managing the company's technology roadmap, ensuring the highest levels of platform quality and reliability, and directing Interaction's impressive staff of software and quality engineers.

With a lengthy and distinguished background in software engineering, methodology and management, Kurt brings experience from a number of industries, including Healthcare, Banking, Insurance, Government, Education, and Consulting. An expert in Enterprise Program Management and Agile methodology, Kurt has led several large scale projects and initiatives, in the private, public, and non-profit sectors. Prior to joining Interactions, Kurt was Director of Development for the State of Indiana's Unemployment Insurance Initiative, a $35 MM overhaul and modernization of the state's unemployment system, which serves hundreds of thousands of Indiana employers and citizens annually.

Kurt holds Psychology and Computer Science degrees from Indiana University

Jim Lawson, General Counsel

Jim is responsible for representing the legal interests of Interactions and ensuring compliance by Interactions and its affiliates of applicable legal and regulatory requirements.

Prior to joining Interactions in 2006, Jim was a partner in the Washington, DC office of the law firm McDermott, Will & Emery, LLP. During his 10-year law practice Jim represented Fortune 500 companies and growing businesses in both litigation and counseling capacities with respect to a wide range of legal matters. Jim has appeared before state and federal courts and has a record of accomplishment representing clients in complex regulatory filings, petitions, conciliation agreements and related negotiations involving federal, state and local authorities. Jim has negotiated sub-specialty areas of multi-million and billion dollar corporate transactions, including employment, employee benefits and tax matters, and has advised corporate boards of directors regarding fiduciary considerations and corporate governance.