By enabling a leap in self-service capabilities for your customers, Interactions’ service can deliver a positive impact in entirely new areas of your business. One of the advantages of leveraging the human Intent Analysts^sm in place of topic focused speech grammars is flexibility and the capability to service unpredictable human conversation. As a result, The Service Factory ^sm has an enormous capacity to scale across topic areas and industries.

The following experiences can be delivered in production and be “game changers” for your business.

Insurance
A 78 year old female calls to see if a walker that her doctor just told her she needed would be covered by her plan. She is authenticated, her policy is accessed, and she is informed that indeed, her walker would be covered as durable medical equipment. She asks a confirmation be faxed to her doctor’s office. Before hanging up, she verifies that a claim from her other doctor had been filed the day before. She never spoke with an agent. She spoke with
The Service Factory^sm.

Telecom
A frustrated customer calls in at 8:30 p.m. and he wants to set up his new DSL router. He has unpacked everything and hooked it up, but it is not working. He is walked through the process step by step, but needs time in between each step. After about 7 minutes, he is surfing the Web and happy. At the end of the call he is offered a discount to upgrade to ultra fast DSL for $6 more per month. He accepts the great offer. He never spoke with an agent. He spoke with
The Service Factory^sm.

Financial Service
A client calls her company's brokerage house, she wants to make a trade in her 401K account. She is authenticated quickly. She wants to sell $5,000 of her SP500 Index fund and buy 50 shares of Apple. She is told that she will have $206 remaining from the transaction and she elects to put that into her cash fund. The proper regulatory statements and approvals are conducted and the transaction is completed. She never spoke with an agent. She spoke with
The Service Factory^sm.

Travel & Hospitality
A businessman finished his out of town meetings early and wonders if he should race to the airport to try to get on an earlier flight or actually catch a bite to eat instead. He only has about a 10 minute window to make that decision, but he would really like to get home to see his kids. He calls the airline from his car and gets right through without waiting. He finds out seats are available and the earlier flight is even delayed 20 minutes. While he is on the phone, he decides to update his account with his new address and telephone number. He never spoke with an agent. He spoke with The Service Factory^sm.

Retail
After hearing about a great movie, a member calls his movie club to order it, but he only has part of the name and definitely does not have a catalog number. The movie is identified off his description and he orders it. He is also offered a few other movies staring Jack Nicholson which results in an additional upsell of $14. He never spoke with an agent. He spoke with
The Service Factory^sm.

Utilities
A new build home owner calls to see if the meter has been delivered and when it will be active. She get the answer she needs and she makes arrangements for her old service to be disconnected. However, she wants to make absolutely sure that there is no confusion so she provides the addresses again and she details which she wants activated and deactivated and when. Her order is confirmed in detail and she hangs up with confidence. She never spoke with an agent. She spoke with The Service Factor^sm.

Consumer Products
From his home office, a new printer owner calls in to get help changing the cartridges. He is walked through the process, step by step at his own pace. He is educated on the recycling program offered by the printer maker and is informed that he can order his replacement cartridges on-line from less expensively and easier than going to the store. He never spoke with an agent. He spoke with The Service Factory^sm.