Overall support costs reduced by 20-30%. Sound like a fantasy?
No fantasy. Just a revolution in the way service is delivered.

Whether your IVR is currently performing at a “containment rate” of 30% or 70%, Interactions can reduce your live agent minutes significantly:

• Caller’s needs are quickly satisfied
• Expectations exceeded
• At a cost of dimes per call instead of dollars
• Frustrating repeat calls eliminated

Interactions provides a technology and human enabled service, not an IVR.

Unlike IVRs that are tuned every 12 to 18 months, Interactions' service is a constantly improving hybrid of human intent capture, complex business rules and robust scripting. The real time application of human labor and automation technology enables an order of magnitude leap in the complexity and success rate of service interactions.

No Black Box IVR The Service Factory delivers true understanding of what is happening with customers:

• Every call is recorded
• Each step is tracked
• Truly hear your customer’s voice – surveys, complaints, actual responses to offers
• Detailed reporting

All company’s specific challenges and goals are unique as is Interaction’s approach to service delivery. We will work with you to evaluate the potential impact Interactions can have on your business.