Implementing The Service Factory is a project with multiple steps:

• Building — a script containing business rules
• Integrating — both telephony and data
• Operating — and improving that script
• Improving — performance over time

Each of these steps is delivered on the Interactions secure infrastructure.
Projects can take as little as six weeks or as long as a year depending on the complexity and scope. Contact us and we can work with you to develop a pilot project that can then quickly roll into full production and deliver real operating impact.