Interactions is an outsourced service, but one that delivers the Positives of outsourcing without the Negatives.

Outsourcing and Offshoring support labor can reduce costs on a per call basis, but what are the long term costs created when customers dread calling for service or experience inconsistent service?

Interactions provides superior cost benefits and...

• No training issues – script is engineered and consistent
• No failed processes – business rules are absolute, no training ‘glitches’
• No accent issues – responses are crafted, professionally recorded and brand supportive

Privacy Protection
The design of the Interactions Service Factory^sm offers better privacy protection than a call center with live agents. In most environments where humans are involved, there is risk of malfeasance. However, in the Service Factory^sm, the exposure to any customer data is limited to that spoken by the customer in an individual utterance and that information is so compartmentalized, it is of no value.

• Intent Analysts ^sm are not tied a call.
• They only hear a single specific utterance, analyze and convey intent into the system.
• With no access to a customer record and no two utterances from the same call, identity theft is impossible.

For companies wrestling with the decision to outsource or offshore or to pull back onshore, The Service Factory^sm offers an opportunity to ‘right source” and effectively blend your service offering to meet both your customer needs and your economic goals. Instead of having your customer dread picking up the phone to talk with a CSR a world away, they can have an experience that becomes a strategic differentiator for your company.